FAQS

FAQS

Welcome to myanimec, the following are frequently asked questions.

1.When my order will ship?

Normally we will ship your order within the processing time we write in our website But if the following unexpected situation occurs.

(1)Out of stock of products or raw materials
(2) Holidays
(3)The goods are lost during domestic transportation, etc.

Processing time may be extended.

Here is our shipping policy

https://myanimec.com/delivery/

2.When you will receive your order ?

The time you receive the goods depends on the processing time and shipping method of the garments you choose.

Receipt time = processing time + delivery time

The processing time of each garment is different, please pay attention to the processing time stated in the product description.

Please note:

(1).All the time we mentioned on our website is “business days” not “days”

(2).If there are force majeure factors such as customs inspection, natural disasters, social anomalies, overloading of transportation companies, etc., shipping time may be extended.

3.How can I confirm that my order was successful?
After you successfully place an order, we will send you an order confirmation email, which contains the information of the product you ordered and your delivery address. If you have any questions, please contact our customer service immediately.

4.How can I track my order ?
After your order shipped, an update email that contains tracking number and tracking link will sent to you automatically.

5.How to return my order ?
Here is our refurn policy
https://myanimec.com/return-exchange/

6.If you have other questions, please contact our customer service.

Phone:+86-18908035946

E-mail:customer-service@myanimec.com